Shipping policy
Shipping Policy
Shipping Schedule
All orders are shipped twice per week on Tuesdays and Wednesdays.
Orders placed before Wednesday at 7:00 PM EST will ship the following Tuesday. Orders placed after this cutoff will ship the next scheduled Tuesday.
Delivery Timeframes
All seafood is shipped via UPS expedited services to help ensure freshness.
Estimated delivery is typically 1–2 business days after shipment, depending on the delivery location and selected shipping method.
Delivery times are estimates and are not guaranteed.
Expedited Shipping Options
We offer the following expedited shipping options at checkout:
- UPS 2nd Day Air
- UPS Next Day Air
Please note that all orders still follow our weekly Tuesday shipping schedule, regardless of the shipping method selected.
Order Processing
Orders are prepared in advance of shipment. You may receive a tracking number before your order has physically shipped.
Shipping Method and Packaging
All seafood is shipped frozen in insulated packaging with cooling materials designed to maintain safe temperatures during transit.
It is normal for cooling materials, such as dry ice or gel packs, to partially or fully dissipate during shipping.
Delivery Responsibility
Customers are responsible for providing an accurate shipping address and ensuring someone is available to receive the order upon delivery.
We do not require a signature upon delivery. UPS may leave packages at its discretion.
Once a package is marked as delivered by UPS, it is considered fulfilled.
Delays and Carrier Issues
We are not responsible for delays caused by UPS, weather conditions, holidays, incorrect addresses, or other circumstances outside of our control.
Shipping Restrictions
We do not ship to:
- PO Boxes
- Hawaii
- U.S. Virgin Islands
Incorrect or Incomplete Addresses
If an incorrect or incomplete address is provided at checkout, we are not responsible for lost, delayed, or undeliverable shipments.
Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address.
Weekend Shipping
We do not ship for weekend delivery. Orders are shipped on Tuesdays to avoid extended transit times and help maintain product quality.
Receiving Your Order
Seafood is highly perishable and must be opened and properly refrigerated or frozen immediately upon delivery.
Failure to promptly retrieve and properly store the package may impact product quality and may affect eligibility for a refund, replacement, or store credit.
Questions About Shipping
If you have questions about your order or shipping, please contact us at:
kenparker70@gmail.com